We are sorry, the Kickstarter pledges cannot be refunded as the Kickstarter is over. If you pre-ordered via BackerKit and purchased a physical cartridge or the digital ROM, a refund cannot be issued if you already redeemed your in game codes once your payment is locked.
A very limited quantity of physical cartridges and the digital ROM are available via HeroMart.com. If you want to request a refund, here is the HeroMart Refund/Return Policy for more information to see if you are eligible.