All Kickstarter and Backer Kit orders were shipped as of January/February 2022 once all pledges/pre-orders were locked and addresses were confirmed. Processing did take time as all carts are manually tested and orders are manually packaged by our amazing HeroMart Team. Once you receive your tracking number, please keep checking it for updates.
As the carts are being shipped via HeroMart, here is the Shipping Information help page for more information.
If you did not receive your package, this could be due to an address issue. There were quite a few backers whose addresses were incorrect so their packages were returned. Please contact Artix Support so they can work with you so you can receive your order.