If you were a Kickstarter backer or pre-ordered via BackerKit, we allowed address changes up to two weeks before orders were shipped in February 2022. The team sent multiple reminders through Kickstarter and BackerKit and made multiple Artix.com and social media posts to make sure all backers had a chance to update their address if needed, here is the latest post regarding shipping.
If you purchased one of the cartridge packages via HeroMart.com, please review the Shipping Information help page for more information about shipping depending on your location.
If you haven't received your order due to an address issue, please contact Artix Support so they can help.