Accounts can be disabled for several reasons. Any additional accounts associated with an account experiencing a payment issue will be disabled, as outlined in our Refund Policy.
Rules Violations
See a full list of the Artix Entertainment Rules.
Account Issues
Accounts may be temporarily disabled for protection if they appear compromised.
Payment Issues
Accounts may be temporarily or permanently disabled for payment issues, depending on the severity of the problem. Issues can include any refunds, disputes, or chargebacks affecting payments made to the account (or associated accounts).
To recover an account disabled for a payment issue, visit our Help Page.
Please email Artix Support if you have any questions about a disabled account.