Once you place your pre-order, this means the product will be saved for you once we receive it at the Underground Lab (Artix Entertainment's HeadQuarters.)
Your order will not be shipped until we receive the pre-order product, process your order (this can take 2-4 business days) and then it is ready for shipping! You will only receive a shipping confirmation email once your pre-ordered product is actually shipped which will include your tracking number. Please visit our Shipping Help Section for more information about shipping.