Artix Support responds to all tickets within 3 business days (Monday through Friday), but may take longer due to high volume, US holidays or other delays. We are a small team and respond to tickets as quickly as possible. Please do not submit more than one ticket or spam tickets as this will cause a delay. If you do update your ticket, this will also cause your ticket queue time to reset. Sending us all of the information we request will help us assist you quicker.
PLEASE NOTE - due to the AQWorlds:Infinity Kickstarter, we are experiencing much higher than normal volume. Thank you for your patience and support!