If you paid for an upgrade and haven't received it yet, here is more information to figure out what happened!
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Credit/Debit Card
All of our credit/debit card payments are processed via Xsolla. If you did not receive your upgrade, the payment may still be processing or failed/declined. Please visit our Failed/Declined Payment Help Page if your payment failed/declined. Any payments that have been approved will receive confirmation emails from Xsolla and AQWorlds. You can contact Xsolla via their Help Section http://help.xsolla.com/, you can submit a ticket, use live chat, email support@xsolla.com or call them for assistance.
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PayPal
If you did not receive your upgrade immediately after purchasing it, your payment may be on hold for some reason or still processing, such as with an echeck payment. If you attempted to make your payment and it failed/declined, please visit our Failed/Declined Payment Help Page for further assistance. Any payments that have been approved will receive email confirmations from PayPal and AQWorlds. You can contact PayPal via their Customer Support Page or call them at 1-888-221-1161 for further assistance.
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BoaCompra
If you have any issue with a BoaCompra payment, please visit our Help Page with their contact information.
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Amazon
If you paid with an Amazon account and did not receive your upgrade, please contact Amazon's Customer Service directly. We do not have access to Amazon's system, so would not know what happened with your payment.
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DragonPay
If you used DragonPay, here is more information about this payment method for the Philippines and their website to contact them for assistance.
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PayGarden (store gift cards)
If you used a store brand gift card via PayGarden, here is their FAQ and their Contact Form.
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OpenBucks (store gift cards)
If you used a store brand gift card via OpenBucks, here is our Help Page and their Contact Form.
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Any other payment methods
If you used any other payment method not listed here, please contact that payment company directly for further assistance.