Do you need to recover your hacked, stolen or lost account? We can help!
- Did you forget your password? Go here and click Forgot your Password
- Do you have a Paid Account (Membership/ACs)? Try using Auto Recovery
- Auto Recovery not working? Email Artix Support.
- Can't access the email on your account? Email Artix Support.
- Still can't login due to another issue? Visit our Help Page
Important Account Information:
- You cannot get an account back in-game.
- You should NEVER give your password out to anyone for any reason!
- Account sharing, trading, selling or gifting/giving away is NOT allowed. This means you cannot login and play on another player's account.
- The account owner is responsible for the safety and security of their own account.
- Artix Entertainment does not receive any financial information directly, so any payment information would not be related to an account being 'hacked.' No financial information would be compromised.
- Please do not ever send Artix Support sensitive information such as your social security number, driver's license number or financial information such as credit card numbers. This is not information we would ever request!
- All Artix websites are secure, no one can hack you through our games or websites.
- Free accounts that are a low level and inactive for a very long time may be deleted or the name may be purged so another player can use the name. To prevent this, we suggest logging into the account regularly, confirming your email, or you can purchase an upgrade to make sure you keep your account and account name.
- Read more about Account Security here!