If one or more of your AdventureQuest characters on your account are in the Cheaters/Time Wasters/Abusers Clan (this used to be called Jail), it means you broke one of the Artix Entertainment Rules by using cheats, hacks, trainers, etc.
Usually once you are removed from your own clan (if you were in one) and placed in the Cheater's Clan, you cannot be removed and it is permanent. Your actual account is not disabled and you can still play our game, but the amount of experience and gold you receive will be reduced.
However, if you have a paid account or can explain what happened in detail, we may be able to make a one time exception and remove you from the Cheater's Clan on a case by case basis. Please contact Artix Support if you have any questions about why you are in the Cheater's Clan or you would like to explain what happened.