Select HeroMart products come with a code that gives in game item(s) or HeroPoints.
In game code details:
- In game codes and the in-game items they unlock are created for specific products.
- In game codes for one product cannot be redeemed for another product’s in game items.
- Codes are not sold separately.
- Each HeroMart product comes with one reward code. (Note: during special promotions, HeroMart may give away additional codes with each order.)
HeroPoints code details:
- HeroPoints once come with specific HeroMart products.
- A HeroPoints code only comes with HeroPoints which can then be spent in game for specific items.
- A HeroPoints code can only be redeemed to one game of your choice.
Code redemption guidelines:
HeroMart codes can only be redeemed on one person’s Game / Artix (Master) accounts.
- If you purchase a HeroMart product for yourself, you can only redeem your code to your own Artix Game Account(s) /Artix (Master) Account.
- If you purchase a HeroMart product for someone else, they can only redeem their code to their own Artix Game Account(s)/Artix (Master) Account.
Code Ownership
Reward codes belong to the person who placed the order on HeroMart’s website and had it shipped to their address. They can then gift the product and code to someone else if they choose. We are testing emailing codes via the shipping confirmation email so the email provided when the order was placed will receive the codes.
- Codes cannot be shared, traded, sold, or bought.
- Codes can be given away.
- GIVEAWAY example: You give a in game code to your friend to redeem on all their Artix Game Accounts. If the giveaway is public, such as on Twitter, you MUST give the code directly to the one person who you are giving it to. It cannot already been redeemed on another account.
- SHARING example: You redeem an in game code on your AQWorlds account and share the code with your friend, who redeems it on their DragonFable account.
- TRADING example: You have an extra code and want to trade it for an Artix Points gift certificate.
- SELLING/BUYING example: You have an extra code so you try to sell it for a profit.
The Artix Support team can only assist the original buyer of any HeroMart product.
If you received a code through a giveaway, shared a code, or purchased one from a 3rd party and need support, please contact the person who gave you the code for assistance. Please only accept a code from someone you know and trust and beware of scammers!
Please note: If you are found to be sharing, trading, selling or buying codes, your Artix Game Accounts and the accounts of anyone else who redeemed a code related to your account/s may be disabled.
Why can't codes be shared, traded, sold or bought?
Unfortunately there are issues that arise when a code that is permanently attached to a HeroMart product is then separated from its original buyer - where one person gets the product and another person (or more than one) gets the code. This includes:
- More than one player fights over a code.
- A scammer sells a code and once they receive payment, they give the buyer an already redeemed code.
- There are situations where payment history, such as for a HeroMart order, is needed to confirm account ownership.
- The original HeroMart purchase is disputed as fraud, so whatever accounts the code was redeemed to are disabled.