When you redeem your code, please make sure you login or choose the correct account and character (if applicable) you would like to receive the in-game item(s) or HeroPoints for.
If you accidentally redeemed your code to the wrong account and/or character, please contact Artix Support immediately and we may be able to remove the code so you can redeem it again.
However, if you do wait too long to contact us, we may be unable to assist you. If you did already receive and use the in game item(s) or spent the HeroPoints, we cannot remove the code.
If you do redeem your code to an account and then decide later you want the code on another account, we are sorry, we cannot remove the code for you. Please make sure you choose which account wisely and contact us immediately if there are any issues!