Information about Mutes
If your account is muted (this used to be called a chat block), this means you said something in-game that is against the Artix Rules or violates our Terms & Conditions and you cannot use chat in-game. There are temporary and permanent mutes.
Temporary mutes last for 1 hour, 3 hours, 1 day, 2 days, 1 week, 2 weeks or 1 month. The most common reasons an account is muted are:
- Spamming chat
- Profanity (evading our chat filters)
- Verbal abuse
- Hate speech
- Sexual harassment
- Griefing (purposely harassing, bullying or irritating other players)
Since we have in-game moderators monitoring and manually muting players, mutes cannot be appealed. Remember, chat is a privilege, not a right.
If you do not stop actions or behaviors you were muted for, you can be permanently muted. A permanent mute means you will not be able to chat.
Information about Bans
If your account is banned, this means you violated our Rules and Terms & Conditions and you are banned from logging into your EpicDuel character. There are temporary and permanent bans.
Temporary bans last for 1 hour, 3 hours, 1 day, 2 days, 1 week, 2 weeks or 1 month. The most common reasons an account is banned are:
- Attempting to scam other players
- Posting phishing/hacking/cheating sites
- Using cheats/hacks/bots/trainers/etc.
- Multi logging/dummying
- Packet spamming or spamming chat
Information about Warnings
An in game warning can be given after the detection of the use of any 3rd party programs such as cheats, hacks, bots, etc. This means a player won't be able to earn rewards for a period of time until they play legitimately. Once it is proven they can play without the use of any 3rd party programs, then they can start earning rewards again.
Additional Information regarding Disciplinary Action
- Botting, multi-logging and dummying have never been allowed and are taken very seriously as they can create unfair advantages in game.
- Any account that receives 3 or more bans for these rules violations can have their overall win record reset.
- Also, if a player is caught/banned for botting, dummying, multi logging during a tournament, their tournament points will be reset/removed.
- Faction members who are caught in violation of EpicDuel's rules not limited to but including botting, dummying, and using alt accounts will face additional consequences. Their Faction will also receive punishment including but not limited to loss of wins, daily influence, and total influence.
- Additional disciplinary actions can happen, such as tracking achievement changes, wins/achievement removals and influence changes. Please review the Design Notes post for more information.
- Since we have in-game moderators monitoring and manually banning players or have automatic bans made via our system when hacks/cheats/bots/trainers are detected, bans cannot be appealed.
- Permanent bans can occur if you do not stop actions or behaviors you were banned for. This means the account is disabled and will not be reinstated - you will not be able to login and play with that account.
If you still do not understand why your account was banned or muted or need more information, please contact Artix Support.