We apologize if you are missing an item or items in your order! All HeroMart orders are manually packaged and human errors can happen.
If you are missing an item or items in your order, please contact Artix Support so we can assist you and make sure you correctly receive everything your ordered.
PLEASE NOTE - if you chose your order to be shipped to a 3rd party shipping company (such as Aramex) who then ships your package the rest of the way to your own shipping address, HeroMart has no control over what happens after your order is delivered to the 3rd party shipping company. This includes if the package is opened and any items or codes are missing. This also includes if you choose to ship your package to someone else who then ships it to you, as there is no way for us to be able to route a package once it is delivered to the shipping address indicated in your order.