We understand that sometimes orders can be lost and we apologize. We do not have any control over the shipping companies, how long an order takes to arrive, or if it is lost in the mail.
However, we are always willing to work with our customers to come up with a resolution if you have a lost package. If your order was shipped and the allotted shipping time for your location has passed, including any custom hold times if you are outside the U.S., we may be able to work out a solution with you which may include reshipping the order.
If we did ship you your order and your address is incorrect, the package was unclaimed, the package was attempted to be delivered and was not accepted or the packaged was returned to us for any other reason, we will be happy to reship your order after shipping is paid again. We did ship your order in good faith that you provided the correct address and would receive and accept the package. Please read our Refund and Return Policy for more information.
If you check your tracking information and your order was sent to the correct address and was delivered, please check with any family members, household members or neighbors to see if they have your package.
If you have not received your order and the allotted shipping time has passed, please contact Artix Support so we can investigate what happened to your order and further assist you.