If you paid for an upgrade and haven't received it yet, here is more information to figure out what happened!
Xsolla (Credit, Debit, Paypal + others)
All credit/debit, and PayPal payments are processed by Xsolla. All approved payments receive confirmation emails from Xsolla and DragonFable.
If you don't see your purchase, your payment is either:
- still being processed
- failed or declined
Find more information in the Xsolla Help section or Submit a ticket, use live chat, email support@xsolla.com, or call them for assistance.
Artix Points and Artix Upgrade Card
Please visit our help pages for Artix Points purchases or Artix Upgrade Card purchases.