If you paid for Artix Points and have not received them yet, here is more information for the payment processors we use to figure out what happened:
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Credit/Debit Card
All of our credit/debit card payments are processed by Xsolla. If you did not receive your Artix Points, the payment may still be processing or failed/declined. Please visit our Help Page for more information if your payment failed/declined. Any payments that have been approved will receive confirmation emails from Xsolla and Artix Entertainment. You can contact Xsolla through their Help Section http://help.xsolla.com/, you can submit a ticket, use live chat, email support@xsolla.com or call them for assistance.
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PayPal
If you did not receive your upgrade immediately after purchasing it, your payment may be on hold for some reason or still processing, such as with an echeck payment. If you attempted to make your payment and it failed/declined, please visit our Help Page for more information. Any payments that have been approved will receive email confirmations from PayPal and Artix Entertainment. You can contact PayPal via their Customer Support Page for further assistance.
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BoaCompra
If you have any issue with a BoaCompra payment, please visit our Help Page with their contact information.
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DragonPay
If you used DragonPay, here is more information about this payment method for the Philippines and their website to contact them for assistance.
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Cherry Credits
If you used Cherry Credits, here is our help page with more information.
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Razer Gold
If you do have any issues paying with Razer Gold, please visit their Help Pages. You can also contact them by submitting a ticket here.
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OpenBucks/Store Gift Cards
If you used a Store Gift Card via OpenBucks, here is more information.
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PayGarden/Store Gift Cards
If you used a Store Gift Card via PayGarden, here is more information.
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Any other payment methods
If you used any other payment method not listed here, please contact that payment company directly for further assistance.