Are you having trouble logging in AdventureQuest 3D?
- Reset your account password (for email logins)
- Reset your Facebook password (for Facebook logins)
- Reset your Apple ID password (For Apple/iOS logins)
- Recover my account
- My account is banned or disabled
- I have a technical issue via Steam
- I have a technical issue via a mobile device
If you do enter the incorrect password too many times, you may be temporarily locked out of your account.
Apple Login Information
The Apple ID login was required by Apple or no more updates could be released. If you choose to use an Apple ID login, you will have to authorize the login and it will ask if you want your email address shared. If you do, and you have an existing account under the same email, your Apple ID login will be added to that account. If you do not want to share your email, then a new account is created without an email and you won't be able to verify your account without an email. Not authorizing your email to be shared also means you can't login to a non-Apple/iOS mobile device - you will need to add an email/game login via the AQ3D Account Manager. An Apple ID login cannot be added to an account that was already created with a different login and cannot be unlinked from an account.
Facebook Login Information
If you have a Facebook login, we recommend you have the Facebook app installed on your device (and logged in) to prevent any login issues. You may see Facebook try to authenticate your login each time you login to the game with Facebook if you do not have the Facebook app installed on your device. Your logged in state via Facebook is determined by the logged in user of your Facebook app. A Facebook login cannot be added after account creation or changed/unlinked, this is something the devs are working on adding in the future. Please note - if you create an account using a Facebook login, if you don't already have another account that uses your Facebook email, an email login will automatically be added to your account and you can Reset your account password if needed.
Google Login Information
There is no Google Play login yet, this is something the devs will look into in the future.
I can login but can't connect to a server?
- Have you checked your connection? - You must use a stable WIFI connection to play the game
- Router or Internet Service Provider issue? - Please make sure your router and/or your Internet Service Provider is not blocking AQ3D for some reason. Changing security settings on your router can also cause our game to be blocked.
- Game servers down? - A new content update may be uploading or there is periodical maintenance. Our game is unique in which we have regular weekly updates, so new content is going to be available to play! Some updates for certain devices (like iOS/Apple) can take a few hours to a few days to be approved, which we have unfortunately have no control over. Once the update is live and you install it, you should be able to login again!
We also have an AQ3D Server Status Twitter you can check for server updates!
If you still cannot login and play after going through the above troubleshooting options, please contact Artix Support.