You do have to choose what item you would like to purchase in game and this choice cannot normally be refunded or reversed, so choose wisely!
Starting on July 9th 2021, AQWorlds gave out 6 free HeroPoints as a limited bonus, so if you spent your HeroPoints on the wrong item, we may be able to reverse this purchase as a special one time only exception.
We’re sorry, but we are unable to give refunds for multiple items or for classes.
Please submit a ticket to us for AQWorlds here. To make sure your request is taken care of as quickly as possible, please copy and paste the following lines and fill in your information in the description:
- HeroPoints Refund
- Name of item
- Amount of HeroPoints spent
When sending your ticket, please make sure you are writing from the email address on the account, and you have turned off any VPNs, and are not using Puffin browser.
We are sorry, HeroPoints items purchased before July 9th, 2021 cannot be refunded.