To verify your email address, please login to the Account Manager and follow the instructions. Once your email has been verified successfully, you will receive 250 Dragon Crystals and you can obtain your item rewards via the NPC Hootenheim who is at the bank. Please also make sure you check your pet inventory.
You do have to have a character created on your account and an email login to be able to successfully verify your email and retrieve your items. If you created your account with a Facebook login and/or an Apple login and did NOT confirm us to collect your email, you cannot verify your email until you add a game (email) login via the Account Manager.
If you created your account with a Facebook login, an email login may had been automatically created for you as well as long as you don't have another account that uses that email login. You can always check by seeing if you can reset your password via https://game.aq3d.com/account/ResetPassword.
You also can only verify your email once per account and whatever current character you have will receive the DCs and rewards.