We are sorry, the Kickstarter pledges cannot be refunded as the Kickstarter is over. If you pre-ordered via BackerKit and purchased a physical cartridge or the digital ROM, a refund cannot be issued if you already redeemed your in game codes once your payment is locked.
A very limited quantity of cartridges is available via HeroMart.com. If you want to request a refund, here is the HeroMart Refund/Return Policy for more information to see if you are eligible. Once the digital ROM is available via HeroMart, it cannot be refunded if it is played and the codes are redeemed.