Once you submit your ticket, you will receive this automated message to the email you provided in the contact form: ‘Your request (ticket number) has been received and is being reviewed by Artix Support. Please do not submit more than one ticket for the same issue or this can delay our response.
Please note, we are a small team and it may take up to 3 business days to reply, but we do our best to respond as soon as possible, usually by the next business day. Responding may take longer due to US holidays. Business days are Monday - Friday. To add additional comments, reply to this email.’
Also, if you choose to update your ticket, please be aware that your ticket will go further down our queue and your waiting period will be reset. This is unfortunately not anything we have control over. We will respond to your ticket as quickly as we can!