Information about Mutes
If your account is muted, this means you said something in-game that violated our Rules and Terms & Conditions and you cannot use chat in-game. There are temporary and permanent mutes.
Temporary mutes last for 1 day, 3 days or 7 days. The most common reasons an account is muted are:
- Spamming chat
- Profanity (evading our chat filters)
- Verbal abuse
- Hate speech
- Sexual harassment
- Griefing (purposely harassing, bullying or irritating other players)
Since we have in-game moderators monitoring and manually muting players, mutes cannot be appealed. Remember, chat is a privilege, not a right.
If you do not stop actions or behaviors you were muted for, you can be permanently muted. A permanent mute means you will not be able to chat.
Information about Bans
If your account is banned, this means you violated our Rules and Terms & Conditions and you are banned from logging into your HeroSmash character. There are temporary and permanent bans.
Temporary bans last for 1 day, 3 days or 7 days. The most common reasons an account is banned are:
- Attempting to scam other players
- Posting phishing/hacking/cheating sites
- Using cheats/hacks/bots/trainers/etc.
- Packet spamming or spamming chat
Since we have in-game moderators monitoring and manually banning players or have automatic bans made via our system when hacks/cheats/bots/trainers are detected, bans cannot be appealed.
Permanent bans can occur if you do not stop actions or behaviors you were banned for. This means the account is disabled and will not be reinstated - you will not be able to login and play with that account.
If you still do not understand why your account was banned or muted or need more information, please contact Artix Support.