If you received your HeroMart item with the in-game code, redeemed it, and the code doesn't work, there could be several reasons why.
Here are some reasons your code may not be working:
- Please make sure you entered the correct code to the correct place and include all dashes. The paper included with your order will have instructions. You can also go to www.AQ.com/code for instructions.
- It is possible that you already redeemed your code and forgot. Please check your other game accounts to see if you redeemed it to another account.
- If the code belongs to someone else, they may have already redeemed it to their own account(s). Please note, we do not allow codes to be shared, traded, sold or given away to someone else, unless you purchased the associated HeroMart product as a gift and the code has not already been redeemed to any other accounts.
If you have any further issues, please contact Artix Support.