If you received your HeroMart item with the in-game code, redeemed it, and the code doesn't work, there could be several reasons why.
Here are some reasons your code may not be working:
- Please make sure you entered the correct code to the correct place. The card or packaging your code is printed on will have instructions.
- It is possible that you already redeemed your code and forgot. Please check your other game accounts to see if you redeemed it to another account.
- If the code belongs to someone else, they may have already redeemed it to their own account(s). Please note, we do not allow codes to be shared, traded, sold or given away to someone else.
If you followed all of the instructions to redeem your code and have not already redeemed it, please let us know so we can email you a new code. Please contact us and send us all of the information we request so we can assist you!