When you redeem your HeroPoints code, please make sure you are logging into the correct AQWorlds account or Artix Account.
If you accidentally redeemed your code to the wrong account, please contact Artix Support immediately and we may be able to remove the code so you can redeem it again for the correct account. However, if you already spent the HeroPoints (or Arcade Tokens in EpicDuel), or if you do wait too long to contact us, we may be unable to assist you.