If you received your HeroPoints code, redeemed it, and the code doesn't work, there could be several reasons why. Here are some reasons your code may not be working:
- Please make sure you entered the correct HeroPoints code at the correct place, including dashes, either through your Artix Account or AQWorlds account.
- It is possible that you already redeemed your code and forgot. Please check your other accounts to see if you redeemed it to another account. A HeroPoints code can only be redeemed once to the game and account/character of your choosing.
- If the code belongs to someone else, they may have already redeemed it to their own account.
Please note, we do not allow codes to be shared, traded, bought or sold. You are welcome to give away your code to a friend if it hasn't already been redeemed yet.
If you have any further issues, please contact Artix Support.