If you received your HeroPoints code, redeemed it, and the code doesn't work, there could be several reasons why. Here are some reasons your code may not be working:
- Please make sure you entered the correct HeroPoints code to the correct place, including dashes, either through your Artix Account via portal.battleon.com or through your AQWorlds account at www.AQ.com/code.
- It is possible that you already redeemed your code and forgot. Please check your other accounts to see if you redeemed it to another account.
- If the code belongs to someone else, they may have already redeemed it to their own account(s). Please note, we do not allow codes to be shared, traded, sold or given away to someone else, unless you purchased the associated HeroMart product as a gift and the code has not already been redeemed to any other accounts.
If you have any further issues, please contact Artix Support.