When you redeem your in-game code, please make sure you login or choose the correct account you would like to receive the in-game item(s) for. Also make sure you choose the correct character, if you have that option.
If you accidentally redeemed your code to the wrong account, please contact Artix Support immediately and we may be able to remove the code so you can redeem it again for the correct account. However, if you do wait too long to contact us, we may be unable to assist you.
If you do redeem your code to an account and then decide later you want the code on another account, we are sorry, we cannot remove the code for you. Please make sure you choose which account wisely and contact us immediately if there are any issues!