If you purchased a HeroMart product that comes with an in-game code and you did not receive it, we can help.
If you ordered a HeroMart product that came with a packing slip and the code is printed on there, please check your package again in case the packing slip is still in the package or fell out.
If you checked again and there is still no packing slip or card with the code printed on it, please contact Artix Support.
Also, please make sure your HeroMart came with a code as some HeroMart products do not. All product descriptions at www.HeroMart.com specify what the product comes with, either an in-game code, HeroPoints or with no extra bonus.